Alfred Man

ibmsocialbiz:

Among its many uses of IBM Connections, TD Bank has used the enterprise social software to:

+ eliminate some of the 40 e-mails per week that customer service employees received as updates on product development and other matters. Now all of those updates are distributed through social software. There are fewer updates and they are written in a more concise format. The reduction in e-mail frees up more time for service representatives to spend with the bank’s 22 million customers 

+ create a digital community that lets bank advisors who structure client deals connect with other advisors for help. In one example, an advisor sought advice on how to deliver bad news to clients. Within a few days, the advisor received feedback from nine peers around the country.

Via wsj.com CIO Journal

(via TD Bank CIO Boosts Productivity With Social Software - The CIO Report - WSJ)